HELP / SUPPORT
Let's solve it.
Tell us what you tried and what the client reported. Do not attach private video unless you explicitly want us to inspect it; support does not require sending your media.
Email support
Include the platform, app or extension version, device/browser, the visible error code and whether the original file is still available.
Useful troubleshooting
- Confirm the source is a local file you are allowed to process.
- Try a larger target or lower resolution if the requested target is not feasible.
- Check available storage and keep the original until the output opens correctly.
- On Chrome, keep Chrome open and re-authorize the source or destination handle after a restart.
- On iOS or Android, return to the app after a system interruption and use the recoverable job state.